Refund Policy

2. Refund Process

To request a refund, follow these steps:

3. Refund Timeline

• Approved refunds processed within 7-10 business days
• Refund credited to the original payment method
• Bank processing may add 3-5 additional business days
• EMI payments processed as per financing partner policy

4. Course Transfer

Instead of a refund, you may opt to:

Transfer requests must be made at least 48 hours before the new batch starts.

5. Special Circumstances

We understand that unexpected situations may arise. In the following cases, we will work with you to find a suitable solution:

• Medical emergencies (with valid documentation)
• Job relocation to a different city/country
• Family emergencies
• Other genuine hardships (evaluated case by case)

6. Non-Refundable Items

The following are not eligible for refund:

• Registration or administrative fees (if applicable)
• Course materials already accessed or downloaded
• Third-party certification exam fees
• Any promotional discounts or offers already applied

7. Dispute Resolution

If you disagree with our refund decision:

8. Policy Changes

Solutions1313 reserves the right to modify this refund policy. Changes will be effective immediately upon posting on our website. Students enrolled before any policy change will be governed by the policy in effect at the time of their enrollment.